Although I'm not really a public figure, I do enough presentations in my roles at BIDMC, Harvard, NEHEN, and HITSP to appreciate the challenges of highly visible corporate and government public figures. Here are my top 10 observations:
1. There is no downtime
While on a plane, train, or in any public space, you cannot be freewheeling with your opinions. Your communications must be thoughtful regardless of venue. Emails must be written with the assumption they will appear in The New York Times. While going about the activities of day to day living, you must always be "on". I've had deep conversations about IT strategy and government policy at the Wellesley Dump.
2. You must be a good listener
Public figures are assumed to have power and there will be many opinions about how to best use that power. Employees, colleagues, and the blogosphere will offer continuous advice as to the best path forward. All of this input should be gathered and acknowledged. Since every action you take will be documented and scrutinized, it's important to incorporate multi-stakeholder input into your decision-making.
3. You must hold yourself to high standards.
Watching the confirmation activities as candidates have been vetted in the new administration, we know that you must be a tax expert, avoid hiring domestic help, and shun association with lobbyists. The good news for me is that my tax returns are simple, I've never had domestic help, and I rarely get out much, so I have few opportunities for any conflicts of interest with lobbyists or other nefarious characters. I married the first woman I dated in college and this year is our 25th wedding anniversary. There are no experiences in my life thus far that Dr. Phil or Jerry Springer would find interesting.
4. You cannot be too extreme in your views
The press has recently observed that some of Obama's bold proposals have been tempered by political reality
Public figures listen to all sides of an issue then select a path forward that works for most people.
In a recent keynote I did with Senator Whitehouse (D-RI), he noted that politics is like topography - there are peaks and valleys of political issues. Some mountains, like single payer healthcare, cannot be climbed in the short term.
5. You rarely use formal authority
In many societies, policy can be made by benign dictators at an accelerated pace without debate. That's not the way policy is made in the US. Whether in institutions like Harvard University or in government, there is a process for everything. A leader can communicate a vision or assemble a guiding coalition, but rarely can a public figure just declare an action to be done by fiat.
6. It's more about responsibility than power
Public figures take responsibility for all the actions and events that take place in their sphere of influence. My experience has been that lofty positions come with huge responsibility but little power. Many public figures are like the General Secretary of the UN - charged with communicating a vision, organizing people, and moving issues forward, but without significant power to orchestrate rapid change.
7. Your communications will be interpreted in ways you never intended.
In my own small world of healthcare IT, I find it interesting to read blogs, articles, and news stories which interpret my actions and comments. People will find support for their own views, will extend my opinions to meet their needs, or will create controversy where none exists. I'm always amused when I read headlines such as "Was HITSP work shift a political maneuver?" since politics never crossed my mind when I thought about transport standards and simple EHR data content exchange.
8. There will be good days and bad days
As I begin each day, I never know what press, email, and unexpected events will occur. Some days have a relaxed schedule but turn into a firestorm of communication about controversies I did not anticipate. There is no potential for completing a day without some measure of angry emails, hostile phone calls, and unresolved issues. Each day, I look at the trajectory and the issues that were moved more forward than backward. On balance, if I feel that I've done everything possible to bring closure to my open issues, it's a good day.
9. You'll receive credit for things you did not do and blame for things you cannot control
Whenever I'm introduced at keynote addresses, my life summary sounds like I'm super human. The reality of being a public figure is that you'll get credit for many things done by people working for you or done by colleagues working with you. I constantly credit the team and institution with the accomplishments, not myself. Spreading the credit for success is easy since "Success has a 1000 fathers". However, when bad things happen, it's expected that the public figure will accept responsibility, even if the events were not directly controllable. Apologizing with candor and grace will be the subject of another blog. It's an important skill to have.
10. You cannot make everyone happy
There are so many special interests in the world today that there is no such thing as a policy or idea that everyone will accept. A solution based on 90% consensus means that 10% will feel wronged and will opposed the path forward. The best a public figure can do is listen, facilitate, communicate and then move forward with the optimal thinking at the time. Even while executing a well orchestrated plan, there will be naysayers, continued debate, and controversy. The public figure should continue to listen, provide mid-course correction as needed, and support forward progress.
I've known many public figures in my career - Milton Friedman, Edward Teller, Condoleezza Rice. I have some sense of the energy they require(d) just to be themselves. Next time you're feeling angst for a public figure, take a moment to empathize with their challenges.
No comments:
Post a Comment